c5bet Privacy Policy
Here you will find clear and detailed information about how your personal data is collected, used, and kept secure on the c5bet platform.
This Privacy Policy ("Policy") applies to the c5bet platform and its related services. By using this site, you are considered to have agreed to the terms of this Policy. We may update this Policy from time to time; any changes will be published on this page.
1. What Information We Collect
We collect various types of personal and non-personal information during registration and use of services on the c5bet platform. The information listed below is essential for providing our services and keeping your account secure.
1.1 Personal Identity Information
- Full name and date of birth (for age verification)
- Valid email address
- National ID or passport number (when identity verification is required)
- Residential address
- Mobile number (for account verification)
1.2 Financial Information
- bKash, Nagad, Rocket, or bank account number (for transactions)
- Deposit and withdrawal history
- Betting and gaming transaction details
1.3 Technical and Usage Information
- IP address and device identifier
- Browser type and operating system
- Time spent on site, pages visited, and click patterns
- Information obtained from cookies and similar tracking technologies
2. Purpose of Using Your Information
c5bet uses the information we collect only for specific and legitimate purposes. We never sell your information or transfer it to unauthorized third parties.
2.1 Service Operations
- Creating and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses and promotional offers
- Managing the VIP program and providing weekly cashback
2.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Completing the Know Your Customer (KYC) process
- Preventing use of the platform by those under 21 years of age
- Implementing responsible gaming policies
2.3 Communication and Support
- Providing customer support via 24/7 live chat
- Sending important account updates and security notifications
- Assisting with the resolution of technical issues
2.4 Platform Improvement
- Improving the usability and experience of the site
- Analyzing user preferences to add new games and features
- Identifying and resolving technical issues
3. Cookies and Tracking Technologies
We use cookies and similar technologies when you use the c5bet website. Cookies are small data files stored on your device that improve your experience on the site.
3.1 Essential Cookies
These cookies are necessary for the core functionality of the site. They are used to maintain login sessions, verify security, and protect your account. If you disable these cookies, many features of the site will not work.
3.2 Analytical Cookies
These cookies help us understand how users visit the site. The data collected is completely anonymous and is used to improve the site.
3.3 Cookie Controls
You can control or delete cookies from your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the site.
4. Sharing and Disclosure of Information
c5bet does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Only the necessary transaction information is shared with the technology and payment service providers that operate our platform — such as bKash, Nagad, Rocket, and associated banks. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed in response to applicable laws in Bangladesh, judicial orders, or legitimate requests from regulatory authorities. In such cases, we will only provide the information that is legally required.
4.3 Security and Fraud Prevention
Necessary information may be shared with relevant authorities in investigations into fraud, deception, or money laundering. This is essential for the protection of all our users.
4.4 Business Changes
In the event of business restructuring, merger, or acquisition, user information may be transferred to the new entity. In such cases, the protections of this Privacy Policy will be maintained and users will be notified in advance.
5. Data Retention and Security
Protecting your information is our highest priority. All personal information collected on the c5bet platform is stored under internationally recognized security standards.
5.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — for all data transmission
- Encrypted database — to protect stored information
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Firewall and monitoring systems to prevent unauthorized access
5.2 Data Retention Period
We retain your information while your account is active and also afterward as required by legal obligations. Financial transaction records are retained for a specified period in accordance with regulatory guidelines. Unnecessary information is securely deleted after an account is closed.
5.3 Staff Access to Information
c5bet staff only have access to the information necessary for their work. All staff operate under strict confidentiality agreements and receive regular data protection training.
6. Your Rights and Controls
c5bet believes that you should have control over your own information. Your rights are described in detail below:
6.1 Right to Access and Review Information
You may ask at any time what information c5bet holds about you. If you contact our support team, a copy of your information will be provided within a reasonable time.
6.2 Right to Correct Information
If there is any error or incompleteness in your stored information, you may request that it be corrected. Some information in your account profile can be updated directly; for others, please contact the support team.
6.3 Right to Delete Information
After closing your account, you may request that your personal information be deleted. However, some information may be retained for a specified period to meet legal obligations (such as financial transaction records).
6.4 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. However, important account-related notifications (security alerts, transaction confirmations) cannot be turned off.
7. Age Verification and Minor Protection
The c5bet platform strictly operates for users aged 21 and above only. We do not collect information from minors or allow them to use the platform.
7.1 Age Verification Process
- Providing a date of birth at registration is mandatory
- Age verification via national ID or passport when required
- In suspicious cases, the account is temporarily suspended while verification is completed
7.2 Receipt of a Minor's Information
If we have unknowingly collected information from a minor, that information will be deleted immediately and the associated account will be closed. We are committed to assisting parents or guardians who request help in this matter.
8. Third-Party Links and Liability
Game providers on the c5bet platform — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — have their own privacy policies. We are not responsible for the privacy practices of these third parties.
8.1 Information with Game Providers
Game providers may receive limited session information for the purpose of operating games. This information is used to ensure fair gameplay and they do not see your full personal profile.
8.2 Information with Payment Providers
When completing transactions through bKash, Nagad, and Rocket, the necessary information is transferred to the relevant payment gateway. This process is governed by their own privacy policies.
9. Changes to the Privacy Policy
c5bet reserves the right to update or change this Privacy Policy at any time. For important changes, we will notify you in the following ways:
- The update date will be published on this page
- A notification of important changes will be sent to your registered email
- A summary of the changed policy may be shown at first login
If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We advise you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding your information related to this Privacy Policy, please contact us. Our support team is available 7 days a week, 24 hours a day.
Support Center
24/7 support in Bengali — the fastest way
[email protected]
7 days a week, 24 hours a day
Related Policies
Read our other policies and terms — together they form the complete framework governing your use.